Shipping policy

1. Order Processing

We aim to process and prepare all orders as quickly as possible.

Orders are usually processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Time

Delivery times depend on your shipping destination, shipping method, and carrier.

Estimated delivery times are:

Standard Shipping: approximately 15–20 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, package weight, and available shipping methods.

From time to time, we may offer promotional free shipping or other shipping discounts. Any applicable shipping promotion will be displayed on our website or at checkout.

4. Tracking Your Order

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking number provided in your shipping confirmation email to check the status of your shipment.

Please allow some time for tracking information to become available after your order has been shipped.

5. International Shipping

We may ship orders to selected international destinations.

International customers are responsible for providing a complete and accurate shipping address. Delivery availability may vary depending on the destination and shipping carrier.

For international orders, additional customs clearance procedures may apply.

6. Customs, Duties and Taxes

Depending on your shipping destination, your order may be subject to customs duties, import taxes, VAT, or other local charges.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country.

We are not responsible for delays caused by customs processing.

7. Incorrect or Incomplete Shipping Address

Please make sure that your shipping information is accurate before completing your order.

If you provide an incorrect or incomplete shipping address and the package is returned to us, additional shipping charges may apply if you request that the order be reshipped.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible. We will try to assist you before the order is shipped, but we cannot guarantee that changes can be made after fulfillment has started.

8. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information indicates that the package has been delivered but you have not received it, please contact the carrier and then contact us for assistance.

We will work with the shipping carrier to investigate eligible lost or delayed shipments. However, shipping delays caused by the carrier, customs, weather, natural disasters, or other circumstances outside our control may not be considered a failure to fulfill the order.